Last updated: 20/01/2026
At Tinibooworld, customer satisfaction is important to us. This Refund & Return Policy explains the conditions under which returns, exchanges, and refunds are accepted, in accordance with applicable UAE consumer protection regulations.
By placing an order on www.tinibooworld.com, you agree to this policy.
You may request a return or exchange if:
The item is defective, damaged, or incorrect
The item received does not match the product description
The issue is reported within 7 / 14 days of delivery
To be eligible for a return:
The item must be unused, unworn, and in its original condition
Original packaging, tags, and accessories must be included
Proof of purchase (order number or receipt) is required
In accordance with UAE consumer law and hygiene standards, the following items cannot be returned or refunded, unless faulty:
Items marked as final sale or non-returnable
Customized or made-to-order items
Digital products or downloadable content
Gift cards or vouchers
If your item arrives damaged or defective:
Please contact us within 48 hours of delivery
Provide clear photos and your order number
Once verified, we will offer:
A replacement, or
A full refund, or
Store credit (where preferred)
To initiate a return:
Email us at info@tinibooworld.com
Include your order number and reason for return
Wait for return approval and instructions
Returns sent without prior approval may not be accepted.
If the return is due to our error (wrong or defective item), we will cover return shipping costs
For change-of-mind returns, shipping costs are the responsibility of the customer
Original shipping fees are non-refundable unless required by UAE law
Once we receive and inspect the returned item:
Approved refunds will be processed within 7–14 business days
Refunds will be issued to the original payment method
Processing time may vary depending on your bank or payment provider
We offer exchanges for:
Size or color issues (subject to availability)
Defective or incorrect items
If the replacement item is unavailable, a refund or store credit will be offered.
Orders may be cancelled before shipment by contacting us immediately
Once an order has been shipped, cancellation is no longer possible and standard return rules apply
If a package is returned to us due to:
Incorrect address
Failed delivery attempts
Customer refusal without valid reason
Any additional shipping or handling fees may be deducted from the refund.
This policy does not affect your statutory rights under UAE Consumer Protection Law.
If a product is proven to be defective or non-compliant, customers are entitled to remedies as required by law.
For return or refund requests, please contact us:
📧 Email: info@tinibooworld.com
🌐 Website: www.tinibooworld.com
📍 Location: United Arab Emirates
